Community Engagement & Training Specialist – Health Programs (Hybrid - Remote, MA) - Job Listing

Essential Duties and Responsibilities:

- Create and develop training curriculum and training materials based on proven adult learning techniques.

- Create and develop training scenarios and update comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis.

- Work extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards.

- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.

- Teach instructional programs in accordance with training or other course requirements and organize materials to be presented.

- Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrate results into new and existing course curriculum.

- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.

- Develop and create training resources and maintain/update systems training environment and library of training resources to align with operational excellence.

- Responsible for adhering to established safety standards.

- Develop solutions to a variety of problems of moderate scope & complexity.

- Contribute to the completion of organizational projects & goals.

- Communicate on complex or sensitive issues or draft responses for supervisor or manager.

- Perform other duties as assigned by management.

- Primarily responsible for content development and LMS administration, providing the most up-to-date education and information on various services and programs to clinical professionals like physicians, caregivers, and the general community.

- Strengthens relationships to ensure referrals, visibility, and program awareness

- Required to travel statewide and serve as a public-facing Program representative

- Serves as a primary point of contact and liaison for various stakeholder audiences and program leadership ensuring clear communication for information such as training registration details and process best practices through various channels, such as email, social media, in-person, and online events.

- Develops effective communications campaigns and messaging timelines that help strengthen stakeholder understanding of available program resources and reinforce various change management initiatives. Materials may include email announcements, presentation decks, print and digital event announcements, hand-outs, flyers, and various website content.

- Assists with implementations and ongoing operations initiatives, applying effective change management strategies to promote successful adoption and execution of processes

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- Minimum of three (3) to five (5) years of experience in community outreach and presentations and/or public relations

- Minimum of three (3) to five (5) years of experience in training and content development

- Minimum of three (3) to five (5) years of experience in LMS oversight and development

- Experience organizing large events to include virtual and in person

- Experience in developing presentations using PowerPoint, Canva, or other presentation tools

- Proficiency in Microsoft Office applications

- Strong organizational skillset and ability to multitask

- Must reside in the Commonwealth of Massachusetts
- Willingness to travel up to 40% of the time

Preferred Requirements

- Basic to intermediate design tools including Adobe Creative Suite and web content management experience with platforms such as Squarespace, Adobe Experience Manager (AEM), etc.

- Minimum of one (1) to three (3) years of experience in state health sector

Home Office Requirements

- Maximus provides company-issued computer equipment

- Reliable high-speed internet service
*Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
*Minimum 5 Mpbs upload speeds

- Private and secure workspace

#LI-Hybrid

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.