Supervisor, Customer Technical Support - Informatics - REMOTE
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danahers 15+ operating companies, our work saves livesand were all united by a shared commitment to innovate for tangible impact. Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement, you help turn ideas into impact innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratorys role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision makingwe are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
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The Supervisor, Customer Technical Support-Informatics is responsible for managing a team of customer technical specialists providing front-line technical support for Informatics technical issues and driving continuous improvement within the department. This position reports to the Manager, Customer Technical Support Organization, is part of the Customer Technical Support Organization and will be fully REMOTE. In this role, you will have the opportunity to: - Supervise the daily activities of a growing team of Informatics customer technical specialists, ensuring service volume and quality levels areattained.
- Manage and direct general workflow activities and ensure adherence to regulatory requirements, policies, and procedures.
- Collaborate with other business units and represent the customer technical support team in cross-functional Informatics meetings.
- Hire, develop, and perform performance reviews for a diverse team of technical specialists.
- Ensure staff is adequately trainedonInformatics products and support associates in resolving complex technical problems.
- Drive continuous improvement within the department andparticipatein workshops and projects to enhance processes.
- Routinely review team metrics to ensure goals are met and develop improvement plans when necessary.
The essential requirements of the job include: - Bachelors degree in Information Technology, Clinical Informatics, Medical Technology or equivalent field.
- 3+ years of experience in people leadership, which includes training, mentoring, developing team.
- Demonstrated experience managing customer grievances.
- Ability to support team outside of normal business hours.
Travel Requirements: - This position requires up to 25% flying and/or driving travel, which may include overnight stays.
It would be a plus if you alsopossesspreviousexperience in: - Experience in the medical device or related clinical industry.
- Demonstrated ability to lead and manage a team successfully in the medical device industry.
- Experience with relevant software programs such as Oracle Business Intelligence & Microsoft Power BI as well as CRM databases such as Sales Force.
Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whetheritsa health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home.Additionalinformation about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. Theannualsalary range for this role is $95,000.00-$115,000.00. This is the range that we in good faith believe is the range ofpossible compensationfor this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offercomprehensivepackage of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law. #LI-AP1 #LI-Remote Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.
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